Do I need to keep a list of what Iâm storing?
No, itâs not requiredâbut itâs a great idea! Keeping a simple list or taking a few photos can help if you ever need to file an insurance claim.
What kind of lock should I use?
We recommend a heavy-duty, case-hardened steel lock for maximum security.
How should I leave the unit when I move out?
Please remove everything from your unit, sweep it clean (âbroom cleanâ), and take your lock with you. No trash or debris should be left behind.
How much notice do I need before moving out?
We require at least 10 daysâ written notice. If you're mailing your notice, it must be postmarked at least 10 days before your planned move-out date.
Is insurance required?
Yes. You must carry insurance that covers fire, theft, vandalism, and water damage. If you donât provide proof within 14 days of your lease, weâll enroll you in a Tenant Protection Plan ($12/month minimum).
Does my homeowner or renterâs policy cover my unit?
Sometimes! Many policies only offer limited off-site coverage (10â20%). Check with your insurance provider to be sure. If using your own coverage, please send proof within 14 days.
What does Tenant Protection cover?
Our optional plan covers many common losses.
View full flyer here.
Is the Tenant Protection Plan insurance?
No â the Tenant Protection Plan is not an insurance policy, and the facility owner is not an insurance agent.
Instead, itâs a limited waiver of liability. That means the facility agrees to take responsibility only if your items are damaged due to the owner's proven negligence â like failing to fix a leaking roof or secure the gate.
If a loss happens and the facility was not at fault (for example, weather, pests, or break-ins without forced entry), this plan doesnât apply.
For broader protection, we recommend you carry your own renters insurance.
Iâve moved. How do I update my contact info?
Send us a signed written notice of your new address, email, or phone number. You can send it by mail or email (support@texastuffstorage.com). Weâll confirm when weâve updated it. Tip: Use USPS Certified Mail with âReturn Receiptâ if mailing.
Can someone else access my unit or account?
Yes â if you authorize them. You can list emergency contacts or designated individuals when signing your lease.
When is rent due?
Rent is due on the same day each month â check your lease for your specific date. Thereâs no grace period.
What if Iâm late?
Late fees apply:
⢠$15 after 5 days
⢠$20 after 15 days
Additional fees may apply for lockouts, returned mail, and legal notices.
How can I pay my rent?
Most tenants pay by credit card, but accepted methods may vary. If paying with cash, always get a receipt.
What fees are due at move-in?
We charge a one-time $25 setup fee and a $90 refundable deposit at move-in. The setup fee is non-refundable. Your deposit can be refunded after move-out if:
You may NOT store:
Can I store a vehicle or gas can?
Only with prior written permission from Texas Tuff.
When can Texas Tuff enter my unit?
We only enter in emergencies, with your permission, or to enforce legal rights (like for unpaid rent or suspected criminal activity). Search warrants or code violations may also require access.
